Customer Service Executive JOB CLOSED
Athens Based
We are looking for a Customer Service Executive, based in Athens, to support our international operations and manage customer orders from start to finish.
Key Responsibilities
- Receive, review, and accurately enter customer orders into the ERP system (SoftOne)
- Monitor the end-to-end order process and provide timely updates to customers
- Coordinate shipments, loadings, and delivery schedules in collaboration with the Logistics department and external carriers
- Work closely with the Sales team to ensure seamless and efficient customer service
- Manage incoming phone calls and email communication with professionalism, primarily for international clients
- Proactively resolve issues and provide a high level of customer support
- Prepare ad hoc sales reports as required
Required Qualifications
- Proven experience in a Customer Service / Back Office / Logistics role within an export-oriented company
- Excellent command of the English language (written and spoken)
- Very good knowledge and hands-on experience with SoftOne ERP
- Excellent computer skills, especially Excel and Outlook
- Strong organizational skills, attention to detail, and ability to manage multiple tasks
- Excellent communication and interpersonal skills
Additional Skills & Requirements
- Experience in managing international orders, coordinating with internal departments, external partners/carriers, and international clients
- Experience with SoftOne ERP in sales order management
- Knowledge of CRM software